How to Read Atlanta Real Estate Management Reviews

Reading online reviews is a great way to research before you buy. Reviewers share their own experiences, the pros and cons of the product, and whether they think it was a worthwhile investment. Reviewers may also share helpful tips, such as ordering a certain t-shirt one size smaller than your normal size. A television set may look like a great deal, but if reviewers state it stops working after a year your money would be better spent elsewhere. When evaluating Atlanta real estate management companies, you may be tempted to take the same approach to research. It is a smart idea to gather information through other’s experiences, especially before choosing a property management company. But before you begin, there are some things you should know about online reviews. Read below to learn more about deciphering online reviews in an interpersonal industry like property management.

What Makes Property Management Different?

Property management is a unique industry because it centers around a basic human need: shelter. Property managers, tenants, and property owners must be able to communicate about things such as finances and emotions efficiently in order to maintain a good working relationship. When this relationship breaks down it can end in tenant turnover, financial loss, property damage, or even eviction. In addition, property owners are often renting out the house they used to call home. If they are still emotionally attached, it can be difficult to see another family living there. This complicated interpersonal relationship leads property owners to rely on rental property management companies in Atlanta to handle the day to day aspects of managing the property. At Specialized Property Management Atlanta, we do our best to keep the lines of communication open so both tenant and property owner are satisfied with the agreement. 

Specialized Property Management Atlanta specializes in managing single-family homes, which is a unique niche in the market. Many tenants move from an apartment complex to a single-family home, and are unaware that there are different laws and regulations for these two types of dwellings. While we try to set correct expectations for the property owner and tenant, sometimes there are miscommunications when it comes to who is responsible for certain things around the home. Incorrect expectations, assumptions, or miscommunications can lead to negative reviews, in the same way that good experiences can lead to positive reviews. 

Why Online Reviews are Important for Customers And Businesses

Reading online reviews is an important first step when looking for a property management company. Reviews allow you to gather information about Atlanta real estate management from a wide variety of past and present clients, in a way that was impossible before the internet. Think about the last time you bought something or signed up for a service. How did you gather information about it? Did you get a recommendation from a friend who bought that thing or used that service? When someone you know and trust gives you a recommendation you are more likely to buy that product or service. Online reviews serve in the same way as a personal recommendation. According to research by the Spiegel Research Center, “the purchase likelihood for a product with five reviews is 270% greater than the purchase likelihood of a product with no reviews.” Clients benefit from this quick and easy way to judge whether a business or product is worth their time. Businesses also benefit because reviews on the internet spread much faster than the typical word of mouth process. That means that when we do a good job, you are more likely to hear about it.

What to Know About Negative Reviews

For Specialized Property Management Atlanta, and other rental property management companies in Atlanta, negative reviews do happen. Even with our experience and commitment to superior standards, emotions and tensions can become tough to navigate. In addition, studies have found that consumers are much more likely to share a bad experience than a good one. One study found that 95% of respondents told others about a bad experience, while only 87% told others about a good experience. 

However, there are several situations that can lead to negative reviews where they shouldn’t be. Here are two ways to spot a review that doesn’t provide the whole picture.

  • Laws and Regulations – Rental homes are heavily regulated by the Department of Real Estate. In particular, there are maintenance items for which the tenant is responsible, and other items for which the landlord is responsible. Tenants sometimes write negative reviews complaining that they were forced to pay for a repair, without realizing it is their responsibility according to the Department of Real Estate. The professional property managers at Specialized Property Management Atlanta work quickly to inform each tenant of their responsibility so there is no guesswork involved. 
  • Speeding Up Requests – Some work, such as processing a rental application or lining up an outside vendor to do maintenance, takes time to complete. Specialized Property Management Atlanta is one of the top Atlanta real estate management companies in part because we keep our owners and tenants in the loop about these processes. Occasionally tenants and owners think if they write a negative review it will help them get through the process faster, which simply isn’t true. Additionally, we value high-quality work and do not cut corners in order to get something finished faster. If you are concerned about the time it takes to finish a task, we welcome you to reach out to our office. In these situations communication is key.
  • Failing to Communicate – When a problem with a rental property arises, our property owners and tenants are given instructions regarding who to contact and how. Our team is available 24/7 to address both major and minor issues. However, there are individuals who decide that rather than communicating an issue and finding a solution, they prefer to vent their frustrations online. In these cases we reach out to the reviewer, try to understand their frustration, and work to make it right. 

Where to Find (And Leave!) Reputable Reviews About Rental Property Management Companies in Atlanta

How do you find reviews you can trust? You need to know where to look. Fake reviews plague the reputation management industry making it difficult for consumers to know what is true. One study found as much as 16% of Yelp reviews are fake, posted to boost a business’s reputation or harm their competitor. To get a better picture of how a company does business, look at the reviews on Google and the Better Business Bureau. These sites allow the business to reply to reviewers, addressing some of the concerns found above.

  • Google Reviews – Google has algorithms for everything, including which business reviews are truthful and included on their website. Google reviews, while not perfect, are a more accurate representation of how the business you are viewing is run. 
  • Better Business Bureau – The Better Business Bureau rates businesses on a variety of factors. Each business is rated, from the lowest rating of F to the highest rating of A+ (or NR for no rating if there is insufficient information to rate with). What makes the BBB different is how they gather information for their rating system. Rather than only relying on consumers to rate the businesses, including Atlanta real estate management companies, they monitor a business’s interactions with their clients. They also take data from public data sources to aid the rating process. 

The BBB uses seven different elements to rate companies. 

  1. Complaint history 
  2. Type of business 
  3. Time in business 
  4. Business transparency
  5. Honoring BBB commitments
  6. Licensing
  7. Truth in advertising

The BBB also provides accreditation for businesses that abide by a set of high standards for trust. Accreditation standards include building trust, advertising honestly, being transparent and honest, honoring promises, responding quickly to disputes, safeguarding personal information, and showing integrity. To learn more about BBB accreditation, visit this page.

Specialized Property Management Atlanta is one of the highest-rated rental property management companies in Atlanta. We have 5 stars from 135 BBB customer reviews, an A+ rating, and have been accredited since 2012. We have 4.4 stars from 27 Google reviews including one from user Steve P. stating, 

“…After SPM took over, that [rental] property’s revenue generation increased significantly; I no longer had the burden of maintenance and tenant calls; and SPM’s online portal made bookkeeping/tax prep a breeze.  But what really distinguishes SPM (and prompted me to write this review) is their customer service. It. Is. Excellent. My account with them was for a SINGLE property. They treated me like I was their largest account, and I always felt like they were on top of even the smallest issues.  SPM didn’t ask for my trust … they earned it.”

Our high standards, proven processes, and commitment to clients have earned us trust in the Atlanta community, despite the challenges inherent in the rental property management industry. To read even more testimonials written by owners and tenants, visit our testimonial page.

Atlanta Real Estate Management You Can Trust

The professionals at Specialized Property Management Atlanta are ready to help you make your investment property into a success. Our excellent customer reviews and BBB accreditation are a result of years of hard work and dedication to our clients and tenants. To learn more about all of the services we offer, visit this page. Call us today at 404-596-8454 for a rental quote

The 7 Specialized Guarantees Set Us Apart From Other Atlanta Property Management Companies

Every rental property owner knows that when you are managing a property there is a delicate balance between saving money, reducing stress, and keeping tenants happy. While some property owners choose to self-manage in an effort to save money, they often find out they could reduce stress and manage their property more efficiently by hiring one of the top Atlanta property management companies. In addition, many property owners who self-manage end up spending more on fixing avoidable mistakes than it would cost to hire an experienced professional. Specialized Property Management Atlanta will not only shield you from the everyday stresses of property management, but we are also committed to saving you money using proven processes gained from years in business. Our Seven Specialized Guarantees will give you peace of mind to know that you are getting high-quality property management, at an affordable price. Read about our guarantees below then contact us for a rental quote.

1. 10-Month Quality Tenant Guarantee

Did you know one of the biggest expenses for rental property owners is vacancy days? When your property sits empty for weeks or months at a time you lose thousands in rental income, not to mention utility costs, maintenance, repairs, and advertising. Depending on the terms of the lease, most tenants give a 30-60 day notice before moving out, which reduces vacancy days by allowing time to schedule needed maintenance and repairs, and find a new tenant. But what happens when your tenant moves out unexpectedly without giving the proper notice? When you hire Specialized Property Management Atlanta, you are protected from the hassle and expense of placing a new tenant in this scenario. Any tenant who is placed by Specialized Property Management Atlanta is guaranteed for the first 10 months of the lease. That means that if the tenant placed by our Atlanta residential property management company breaks their lease without complying with the terms of the lease, we will cover the cost of replacing that tenant. This guarantee does not apply to tenants placed by the property owner or another management company, military tenants who leave due to orders or transfers, or tenants who comply with lease terms and pay required fees when breaking the lease. 

2.Eviction Protection Guarantee

Evictions are a property owner’s worst nightmare. In many cases an eviction becomes necessary when your tenant stops paying rent, meaning by the time your delinquent tenant is gone, you may have already experienced several months of lost rental income. The loss of income is made worse when you take into consideration the extensive time spent filing paperwork, and the legal fees you will incur. Our professional property managers work hard to place reliable tenants in every home we manage, performing thorough background and credit checks to reduce the risk of eviction. However, even with the best screening, evictions still happen. That is why we offer one of the top Eviction Protection Guarantees offered by Atlanta property management companies. For the first 10 months of your management agreement, Specialized Property Management Atlanta will cover the cost of an eviction for any tenant that we place. After the first 10 months, you can choose to continue your coverage for a small monthly fee. Protect yourself from the cost and headache of an eviction with Specialized Property Management Atlanta’s Eviction Protection Guarantee.

3.Price Match Guarantee

As a rental property owner, you are an investor, and should be picky about where your money goes. When choosing a rental property management company, it makes sense to shop around, learn what services are offered by each local property management company, and compare prices. At Specialized Property Management Atlanta, we are confident that we are offering a wide variety of high-quality services, at the best price in town. That is why if you find a different property management company offering equivalent services for a lower price we will match their price. How does our Price Match Guarantee work? Simply bring us a management proposal from a competing Atlanta residential property management company before signing your management agreement. If the services offered are the same but the price is lower, we will gladly match our competitor’s price. This offer is only available to new customers and cannot be applied retroactively. Learn more about this program by contacting one of our team members.

4. Legal And Accounting Compliance Guarantee

Federal, state, and municipal housing laws and complicated accounting regulations can be difficult to navigate, especially for first-time landlords. Unfortunately, many “property managers” offering discounted services end up violating these laws, through unethical practices, neglect, or simple ignorance. When that happens, the property owner is at serious financial and legal risk. Our experienced professionals are committed to ethical business practices and thorough accounting to give you protection and peace of mind. With our Legal and Accounting Compliance Guarantee, you are protected from these risks in three ways:

  1. We will ensure your rental property is compliant with all local, state, and federal laws and regulations.
  2. We will make sure your financials meet CPA GAAP as well as all the criteria required by the State Department of Real Estate. 
  3. Our Atlanta property management company will keep all your records in order to protect you from a regulatory audit. A single violation can be much more costly than the price of professional management.

5. Customer For Life Price Guarantee

We know you have likely encountered this scenario: you sign up for a service, settle on an affordable fee, only to have that fee increased drastically when it is time to renew. This business practice makes it difficult for property owners to budget for the future. It also signals that the company you have signed up with doesn’t really value you as a client. At Specialized Property Management Atlanta, we do business differently. We want every customer to know they deserve better, and that they aren’t just a number. That is why we offer a Customer For Life Price Guarantee. When you sign your management agreement, we lock in your fee terms for a period of three years. This three-year rate lock allows you to plan for the future and stop worrying if your fee will change. What happens if you acquire additional properties during your three-year period? We will honor the initial fee locked into your agreement for any additional properties you add, even if our fee structure has changed.

6. Money-Back Guarantee

At our Atlanta residential property management company, we believe that our clients choose to stick with us because of the unique experience they get. Our property managers truly care about you, your property, and your tenants. We form strong, trusting relationships with all our clients and they know they can count on us. The proven processes we use provide the best possible return on investment, and we offer a Money-Back Guarantee. If you are not happy with our services during the first 60 days of your management contract, we offer a refund on your first two months of management fees. Additionally, if you find yourself no longer needing our services, we will provide a smooth, hassle-free transition for you and your tenants with no hard feelings and no cancellation fees. All you need to do is give us 90 days notice in writing and ensure all vendor invoices have been paid. We know you will love the services we offer, but our Money-Back Guarantee is here to provide you with extra peace of mind.

7. 100% Customer Satisfaction Commitment

What makes Specialized Property Management Atlanta really stand out against other Atlanta property management companies? We are a full-service property management company with unparalleled customer service, proven processes, and affordable fees. Simply put, our property management company does the most to keep you and your tenants happy. We strive to go above and beyond the industry standards for property management. And as our client, you can enjoy a 100% Customer Satisfaction Commitment. What does that mean? We will do all we can to make sure you are satisfied with our services, and if for some reason you are not we will work hard to make things right. You deserve a property manager who wants to see you succeed, and has the experience to make it happen. Don’t get ripped off by a discount “property manager” who will take your money and skimp on the work. Trust the industry experts at Specialized Property Management Atlanta, and get the peace of mind that comes with our 100% Customer Satisfaction Commitment.

Contact One of the Top Atlanta Property Management Companies Today

Specialized Property Management Atlanta is one of the best property management companies in Atlanta for a reason. Our experienced professionals use proven processes to turn your investment into a success. With our Seven Specialized Guarantees, you can feel confident that your investment is in good hands. To learn more about the full range of services we offer, visit Our team is ready to help you make the most out of your rental investment. Call our offices today to schedule your rental quote.